利用規約

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1. Scope and Provider

These Terms of Use ("Terms") govern the use of the PamFax website, applications, and services (collectively, the "Service") provided by PamConsult Software-Vertriebsgesellschaft mbH, Carl-von-Linde-Str. 40, 85716 Unterschleißheim, Germany ("PamConsult", "we", "us"). By registering for a PamFax account or using the Service, you agree to these Terms. These Terms apply to both consumers and businesses unless expressly stated otherwise.

2. Service Description

PamFax enables users to send and receive fax documents electronically via the internet. The Service includes the PamFax web portal, desktop and mobile applications, and related features such as fax number allocation, fax history, and cloud backup (depending on the plan selected). Details of plans and features are described on the PamFax website and may be updated from time to time.

Anti-Spam and Fair Use. PamFax enforces strict anti-spam rules. We filter user registrations and fax jobs using a points-based risk scoring system to detect and block spam, fraud, and automated abuse. We reserve the right to suspend or terminate accounts and to refuse to transmit fax jobs that we reasonably believe violate these rules or applicable law.

3. Registration and Account

You must provide accurate and complete information during registration. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. You must notify us immediately of any unauthorized use. We may reject or cancel registrations if the information provided is incomplete or if we reasonably suspect misuse.

4. Prices, Payment, and PamFax Credit

Prices for paid features are displayed on the PamFax website. Payment may be made via the payment methods offered (e.g., PayPal, Nuvei, credit card). PamFax Credit is a prepaid balance allocated to your account; it is not a deposit and does not earn interest. Bonus credit (e.g., sign-up bonus) is non-refundable and granted at our sole discretion.

Inactive Credit. If you do not use your PamFax Credit for 180 days, it may be placed on inactive status. You can reactivate it by logging into your account. Reactivated credit is non-refundable.

Rate Changes. We may change rates with 30 days' notice published on the website. Continued use after the change constitutes acceptance.

5. Right of Withdrawal for Consumers (EU/Germany)

Statutory Right of Withdrawal. If you are a consumer (Verbraucher) residing in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins on the day the contract is concluded.

Expiry of the Right of Withdrawal for Digital Services. The right of withdrawal expires when we have begun performance of the Service before the end of the withdrawal period and you have expressly consented to this, and you have confirmed your awareness that by giving such consent you lose your right of withdrawal. You will be asked to provide this consent and confirmation before the Service is activated.

To exercise your right of withdrawal, you may contact us at: PamConsult Software-Vertriebsgesellschaft mbH, Carl-von-Linde-Str. 40, 85716 Unterschleißheim, Germany, or by email at contact@pamfax.biz. You may use the model withdrawal form available on the PamFax website, but it is not obligatory.

6. Refunds

Outside the statutory withdrawal right, refunds are provided only as described below. Subscriptions are refundable only if unused and not expired. Expenditure of PamFax Credit, allocation of a Fax Number, or any use of the Service constitutes "use" and excludes refunds. If you believe a charge was made in error, you must contact us within 90 days of the charge. We reserve the right to refuse refunds in cases of suspected abuse, repeated refund requests for the same product, or breach of these Terms. This does not affect your statutory rights.

7. User Obligations and Prohibited Content

You are solely responsible for the content of faxes you send or receive through the Service. You agree not to use the Service to transmit unsolicited advertising (spam), content that infringes third-party rights, or content that is unlawful under applicable law (including but not limited to criminal, defamatory, or privacy-infringing content). You must comply with all applicable laws, including § 7 UWG (German Act Against Unfair Competition) regarding unsolicited advertising. You agree to indemnify PamConsult against any third-party claims arising from your violation of this section.

8. Fax Numbers

Fax Numbers are allocated subject to availability and regulatory requirements. In certain countries, additional documentation (e.g., proof of address) may be required to comply with telecom regulations. Fax Numbers remain the property of the respective telecom provider or PamConsult's partner and do not constitute a transfer of property rights. We may change or terminate a Fax Number with notice where reasonably possible.

9. Data Protection

We process personal data in accordance with our Privacy Policy, which is available on the PamFax website and forms an integral part of these Terms. The Privacy Policy explains what data we collect, how we use it (including anti-spam risk scoring), and your rights under the GDPR.

10. Availability and Warranty

We strive to provide the Service with high availability but do not guarantee uninterrupted or error-free operation. The Service is provided "as is" to the extent permitted by law. For consumers, statutory warranty rights under German law apply.

11. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body, or health, and under the German Product Liability Act (Produkthaftungsgesetz). For slight negligence, we are liable only for breach of essential contractual obligations (Kardinalpflichten), and our liability is limited to the foreseeable damage typical for this type of contract. Any further liability is excluded to the extent permitted by law.

12. Changes to These Terms

We may modify these Terms with 30 days' notice published on the website. Continued use after the effective date constitutes acceptance. If you do not agree, you may terminate your account before the change takes effect.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, the statutory provisions on applicable law and jurisdiction apply. For businesses, the place of jurisdiction is Munich, Germany.

14. Online Dispute Resolution (ODR)

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Last revised: November 12, 2026